I don't have an issue with a post like this, but yes...details.
I can imagine how many phones were thrown against walls before this post.
you should have recourse with stern somehow, unless they were sold outside of an authorized dealer...then, I have no idea.
but with build dates easily readable, I think the factory will cover you, the last thing they want is an unhappy NIB owner.
that being said, I know someone else who had NIB issues and while they were eventually taken care of, it did take a lot of calls to an out-of-state distributor and a bunch of calls and "
jump-thru-these-hoops" steps.
and to look at it from stern's side, there are
a LOT of people who just look for free stuff from stern to throw on eBay to offset that sting of a new in box purchase.
good luck.
p.s. - those recent stern cabinet issues are well documented, and while it's not fun, there are at-home fixes. again, if I spent the money, I don't want a box that was dropped in transport, but outside of fork lift damage, it's hard to point blame at transport, even though we know that's what it was. the buttons, the leaf switches, the latches? I wouldn't touch that anymore, talk to the seller/dizzy/stern direct. that's unacceptable.