I told them that I had to drill the lock out so I could take the glass off.. All I did was move a piece of foam that was supposed to be a ball stopper for the back of the ramp, it was blocking the hole to drop the balls out of the ramp.. Just put the 2 balls back in the trough, and the game fired right up first try.. The game has nothing wrong with it at all!! It plays like a caddilac, and it feels like one too.. It's got a killer sound system.. I like the game alot!!! Yes, I got the game working while I was there at thier house!! They didn't really care.. They were spoiled rich kids that live on Siesta Key beach, right on the water!!! They said the game had been in the family since new! And it has not been played in a couple years from what they told me!! It was funny, I got the coin door drilled, was going to go put the head down and it wouldn't come down after unlatching it.. It had the 2 bolts holding the backbox up.. There was no backbox key either, and a much heavier duty lock to drill out.. Luckily the backbox key was still hanging on the inside coin door.. This game is as new looking as my NIB family guy!!! That's how nice it is.. I am still shocked as I sit here typing!!! I scored big time!! Plus it's a fun game to boot!!